Return & Exchange Policy

Last updated: 01/01/2026 Effective for all orders placed on sundaysfashion.com

At Sundays Fashion, we take pride in delivering high-quality modest fashion to customers worldwide. We want you to love your purchase. If you are not completely satisfied, we are here to help — provided you follow the process outlined below.

Please read this policy carefully before placing your order. By completing a purchase on our website, you confirm that you have read, understood, and agreed to this Return & Exchange Policy in full.

1. Our Commitment to Quality

Every order placed with Sundays Fashion is:

• Individually inspected by our warehouse team before dispatch
• Securely packaged to protect the item during transit
• Accurately described on our website with photographs, fabric details, and sizing information

We use high-quality materials and our product listings reflect the actual items shipped. Slight variations in colour may occur due to screen display settings, photography lighting, and monitor calibration — this is standard across all online fashion retailers and does not constitute a defect or misrepresentation.

2. Eligibility for Return or Exchange

You may request a return or exchange if all of the following conditions are met:

• The request is made within 7 days of the confirmed delivery date
• The item is unused, unworn, and unwashed
• The item has all original tags still attached
• The item is in its original packaging
• You have contacted us first at support@sundaysfashion.com and received approval before sending anything back

⚠️ Important: We do not accept returns for items that appear worn, washed, altered, or damaged after delivery. The condition of the item at the time it reaches us will determine return eligibility.

3. Non-Returnable Items

The following items are strictly non-returnable and non-refundable under any circumstances:

• Hijabs and innerwear — due to hygiene and health regulations
• Sale or clearance items — all discounted sales are final
• Custom or made-to-order products — items made specifically to your measurements or specifications
• Items without original tags or packaging
• Items showing signs of wear, washing, damage, or alteration

4. Reporting Defective or Incorrect Items

If you believe you received a defective, damaged, or incorrect item:

• You must contact us within 48 hours of delivery at support@sundaysfashion.com
• You must include clear photographic evidence of the defect or issue
• Photos must show: (a) the item in full, (b) the specific defect clearly, (c) the original packaging and tags still attached

Failure to report within 48 hours or failure to provide photo evidence will result in the claim being declined.

We reserve the right to assess photographs and determine whether an item is genuinely defective. Claims based on subjective quality preferences (e.g. “fabric feels different than expected”) do not constitute a defect, as slight variations in texture and appearance are normal for handmade and artisan fashion.

5. How to Initiate a Return or Exchange

Step 1: Email us at support@sundaysfashion.com within 7 days of delivery Step 2: Include the following in your email:

• Your full name and order number
• The item(s) you wish to return or exchange
• Clear reason for the return
• Photos of the item (required for defect/damage claims)

Step 3: Wait for our written approval. Do not send items back without written approval from us.

Step 4: Once approved, we will provide you with return instructions and a return address.

Returns sent without prior written approval will not be accepted and will not be refunded.

6. Return Shipping

• The customer is responsible for all return shipping costs
• We strongly recommend using a trackable shipping service
• Sundays Fashion is not responsible for items lost in transit during return shipping
• Shipping fees paid on the original order are non-refundable

7. Refunds

Once your returned item is received and inspected:

• We will notify you by email of the inspection outcome within 3–5 business days
• If approved, your refund will be processed to your original payment method within 5–10 business days
• If declined, we will explain the reason and return the item to you
• Original shipping fees are non-refundable

8. Exchanges

We offer exchanges for:

• Confirmed defective items (reported within 48 hours with photo evidence)
• Incorrect items sent by our warehouse

Exchanges are subject to stock availability. If the requested item is unavailable, a store credit or refund will be offered.

9. Order Cancellation

• Orders may be cancelled within 12 hours of placement by emailing support@sundaysfashion.com
• After 12 hours, your order enters processing and cancellation cannot be guaranteed
• Once an order has been dispatched, it cannot be cancelled — you must follow the return process above

10. Delivery Confirmation & Responsibility

• All orders are delivered to the address provided at checkout
• Once an order is marked as Delivered by the courier, it is considered successfully fulfilled
• Sundays Fashion is not responsible for packages after confirmed delivery, including packages left in a safe place, with a neighbour, or at a reception/mailbox as directed by the cardholder or courier
• Customers are responsible for ensuring their delivery address is complete and accurate at time of order

11. Chargebacks, Payment Disputes & Fraudulent Claims

By placing an order on sundaysfashion.com, you explicitly agree to the following:

a) Attempt Resolution First Before initiating any chargeback or payment dispute with your bank or card provider, you agree to contact Sundays Fashion directly at support@sundaysfashion.com and allow us a reasonable opportunity to resolve your concern. We aim to respond within 2 business days.

b) Chargebacks on Delivered Orders If a chargeback is raised on an order that has been confirmed as delivered by the courier, we will provide the following evidence to the payment provider:

• Full tracking history and delivery confirmation
• Order details, invoice, and product description
• All communication records
• Any other relevant documentation

c) False or Misleading Claims Submitting false information, fabricated photographs, or misleading claims to your bank or card provider to obtain a refund for goods you have received constitutes chargeback fraud. Sundays Fashion reserves the right to:

• Dispute the claim with full evidence to the card network
• Permanently block the customer from future purchases
• Report the incident to relevant consumer protection or fraud authorities

d) Unjustified Chargebacks An unjustified chargeback is one where:

• The goods were delivered as confirmed by tracking
• The goods matched the description and quality as advertised
• The customer did not contact the merchant before raising the dispute
• The customer retained the goods while seeking a full refund

Sundays Fashion processes payments through payment processors a Visa-owned payment gateway. All chargeback disputes are handled under the applicable dispute framework of the relevant payment network, including but not limited to:

• Visa Reason Code 13.3 — Not as Described or Defective Merchandise
• Mastercard Reason Code 4853 — Cardholder Dispute (Defective/Not as Described), for any Mastercard transactions processed through processor
• American Express Dispute Code C31 — Goods/Services Not as Described
• PayPal SNAD Policy — Significantly Not as Described
• Stripe / Other Payment Processors — Per applicable card network rules

we utilise Visa’s Decision Manager and fraud detection tools on all transactions. We will submit full documented evidence within the required dispute response window, including delivery confirmation, checkout acceptance records, product listings, and all communication history.

12. Contact Us

For all return, refund, exchange, or dispute enquiries:

📧 Email: support@sundaysfashion.com 🌐 Website: sundaysfashion.com/contact-us 📋 Policy Page: sundaysfashion.com/refund_returns

We aim to respond to all enquiries within 2 business days.

This policy applies to all customers worldwide including those in Pakistan, Australia, the United Kingdom, the United States, Canada, the European Union, and all other regions we serve. This policy is governed by the terms of our checkout agreement accepted at time of purchase.