Terms & Conditions

Last updated: 01/01/2026 Effective for all orders placed on sundaysfashion.com

Welcome to Sundays Fashion. These Terms & Conditions govern your use of our website and the purchase of products from sundaysfashion.com. By accessing this website or placing an order, you confirm that you have read, understood, and agreed to these Terms in full.

If you do not agree to these Terms, please do not use this website or place an order.

1. About Us

Sundays Fashion is an online modest fashion retailer selling clothing and accessories worldwide, including to customers in Pakistan, UAE, Canada, Australia, the United Kingdom, the United States, and internationally.

📧 Contact: support@sundaysfashion.com 🌐 Website: sundaysfashion.com

2. Use of the Website

You must be at least 18 years of age to use this website, or have parental/guardian consent
You agree not to misuse the website, attempt to defraud us, or use it for any unlawful purpose
We reserve the right to restrict or terminate access for any user who violates these Terms

3. Products, Descriptions & Accuracy

All products are subject to availability
We reserve the right to limit quantities per person or household
Colour and texture: Product colours and textures may vary slightly from what appears on screen due to photography lighting, editing, and individual monitor/device display settings. This is standard across all online retail and does not constitute a misrepresentation or defect
Handmade items: Many of our products are handmade or artisan-crafted. Minor variations in stitching, finish, or pattern placement are characteristic of handmade goods and are not considered defects
We make every effort to describe our products accurately, including materials, dimensions, and care instructions

4. Pricing and Payment

All prices are displayed in USD or PKR as applicable
Prices include applicable taxes unless otherwise stated
We reserve the right to update pricing without prior notice
All payments are processed securely. We do not store card details
By completing payment, you confirm the transaction is authorised and legitimate

5. Orders and Contract

Placing an order constitutes an offer to purchase
Your order is confirmed when you receive an order confirmation email
We reserve the right to cancel any order at our discretion (e.g. due to pricing errors, fraud suspicion, or stock issues), in which case a full refund will be issued
By completing your order, you confirm that you have read and agree to these Terms & Conditions, our Return & Exchange Policy, and our Shipping Policy

6. Shipping and Delivery

Delivery times are estimated and not guaranteed
We are not responsible for delays caused by shipping carriers, customs, or events outside our control
All orders are dispatched to the address provided at checkout
Once an order is marked as Delivered by the courier, the order is considered successfully fulfilled
Sundays Fashion is not responsible for packages after confirmed delivery, including packages left in a safe place, at a mailbox, reception, or with a neighbour as directed by the courier
It is the customer’s responsibility to provide a complete and accurate delivery address

7. Returns, Exchanges and Refunds

Please refer to our full Return & Exchange Policy at sundaysfashion.com/refund_returns for complete details.

Summary:

Returns accepted within 7 days of confirmed delivery
Items must be unused, with original tags, in original packaging
Customer must contact us first before returning any item
Defective items must be reported within 48 hours with photo evidence
Refunds processed within 5–10 business days of inspection
Return shipping costs are the customer’s responsibility

8. Chargebacks, Payment Disputes & Fraud Prevention

This section is an important part of our Terms. By placing an order you agree to the following:

8.1 Attempt Merchant Resolution First

Before raising any chargeback or payment dispute with your bank or card issuer, you agree to contact us at support@sundaysfashion.com and give us a reasonable opportunity to resolve your concern. We commit to responding within 2 business days.

Initiating a chargeback without first contacting the merchant is a violation of Mastercard and Visa cardholder dispute requirements and of these Terms.

8.2 Chargebacks on Delivered Orders

If a chargeback is raised on an order confirmed as delivered by the courier, Sundays Fashion will contest the dispute and submit the following evidence to the card network:

Courier tracking history and delivery confirmation
Order invoice and product description
Customer communication records (or confirmation of no contact)
Website policy screenshots and checkout acceptance records
Any other supporting documentation

8.3 False Claims and Chargeback Fraud

Submitting false, fabricated, or misleading information to your bank or card provider to obtain a refund for goods you have received is considered chargeback fraud. This includes but is not limited to:

Claiming goods were not received when delivery is confirmed
Submitting photographs of different items to misrepresent quality
Claiming you contacted the merchant when no such contact was made
Retaining goods while obtaining a full refund via chargeback

Sundays Fashion reserves the right to:

Challenge all fraudulent chargebacks with full evidence
Permanently ban customers who engage in chargeback fraud
Report fraudulent activity to relevant authorities and payment networks
Seek recovery of losses including dispute fees incurred as a result of fraudulent claims

8.4 Arbitration Fees

In the event a fraudulent or unjustified chargeback proceeds to arbitration by the card network (Mastercard/Visa/Amex), and the decision is found in our favour, we reserve the right to seek reimbursement of any arbitration fees incurred from the responsible party.

8.5 Payment Gateway & Dispute Framework

Sundays Fashion processes payments through payment processor, a Visa-owned payment gateway. All chargeback disputes are handled under the applicable dispute framework of the relevant payment network, including but not limited to:

Visa Reason Code 13.3 — Not as Described or Defective Merchandise
Mastercard Reason Code 4853 — Cardholder Dispute (Defective/Not as Described), for any Mastercard
American Express Dispute Code C31 — Goods/Services Not as Described
PayPal SNAD Policy — Significantly Not as Described
Stripe / Other Payment Processors — Per applicable card network rules

we utilise Visa’s Decision Manager and fraud detection tools on all transactions. We will submit full documented evidence within the required dispute response window, including delivery confirmation, checkout acceptance records, product listings, and all communication history.

9. Quality Standards

Sundays Fashion is committed to:

Inspecting every order before dispatch
Shipping items that match the product description and quality shown on our website
Using high-quality materials as described in product listings

Our products are handcrafted and artisan-made. Customers purchasing handmade fashion acknowledge that minor natural variations are an inherent characteristic of handmade goods and are not grounds for return or dispute.

10. Intellectual Property

All content on this website — including images, logos, designs, text, and product photography — is the exclusive property of Sundays Fashion. Reproduction, redistribution, or commercial use without written permission is prohibited.

11. Limitation of Liability

Sundays Fashion will not be liable for indirect, incidental, or consequential damages arising from use of this website or products purchased
Our liability is limited to the purchase price of the item in question
We are not responsible for losses arising from incorrect delivery addresses, customs delays, or events outside our control

12. Privacy and Data

We collect and process personal data in accordance with our Privacy Policy at sundaysfashion.com/privacy-policy. By using our website, you consent to this processing.

We do not sell your personal data to third parties.

13. Governing Law and Dispute Resolution

These Terms are governed by applicable international e-commerce and consumer protection laws relevant to the customer’s country of residence
For customers in Pakistan: applicable provisions of the Electronic Transactions Ordinance 2002 and consumer protection laws apply where relevant
For customers in Australia: Australian Consumer Law applies where applicable
For customers in the United Kingdom: UK Consumer Rights Act 2015 applies where applicable
For customers in the United States: applicable state and federal consumer protection laws apply
For customers in Canada: applicable provincial and federal consumer protection legislation applies, including the Canada Consumer Product Safety Act where relevant
For customers in the European Union: applicable EU consumer protection directives and local implementing legislation apply where relevant
For customers in all other countries and regions: applicable local consumer protection and e-commerce laws of the customer’s country of residence apply where relevant
In all cases, customers agree to attempt resolution directly with Sundays Fashion before pursuing any formal dispute, chargeback, or legal action

14. Changes to These Terms

We reserve the right to update these Terms at any time. The date of the last update is shown at the top of this page. Continued use of the website or placing an order after an update constitutes acceptance of the revised Terms.

15. Contact Us

For any questions about these Terms:

📧 Email: support@sundaysfashion.com 🌐 Website: sundaysfashion.com/contact-us

By placing an order on sundaysfashion.com, you confirm that you have read, understood, and agreed to these Terms & Conditions in full, including our Return & Exchange Policy and Shipping Policy.